Positive Communication Skills

If I had to think of someone that I would like to model my communication skills after, it would be my fellow 2nd grade co-worker, Michele Brown.  When you talk to Michele, she really listens and responds to what you had to say.  I really noticed her skills last April.  There was a large group of co-workers, including myself and Michele,who had to sit with our principal to discuss some juvenile and unprofessional behavior by some co-workers.  There were people in the meeting who chose to make the situation unprofessional and, at times, inappropriate.  After a while, my temper flared and I became angry with many of the comments.  When I get angry, I don't shout, but rather cry.  Once I do this, I always feel that I am completely lost in trying to communicate my true feelings and I feel like I look weak.  However, throughout the whole meeting, despite nasty comments being pushed her way, Michele kept her calm.  She responded in a very professional manner and never lost her temper.  I left that meeting with a new respect for her.  Not only did she never loose her cool, she left the meeting looking better than any of the rest of us because she always kept composure and control over herself. I would really like to model many of my communication skills after Michele.